When it comes to the personal challenges, no experience is the same. Even those who consider themselves relatively fortunate in the grand scheme of things can be put to the test with their resilience. One of the best things we can do for each other in our daily lives to mitigate the negative effects is to be a non-judgmental ear. Just being able to talk to someone can have a positive effect on mental wellbeing and give them a break from their daily challenges. Here are some simple tips to create a safe environment to talk and provide practical help.
1. Provide a safe space
Create a confidential and non-judgmental safe space to talk. Be fully present and turn off all distractions. Set the pace of the conversation – do whatever makes them feel comfortable.
2. Keep calm
Difficult conversations can also sometimes make you feel crisis, but it's important to stay calm and reassure them so that they feel calm and grounded.
3. Listen
Give them time to talk, listen and not interrupt. It takes confidence and courage to talk about your feelings and it can take a while to speak, don't rush; let them know you're there when they're ready to talk.
4. respect
Be respectful of each other's thoughts and feelings. If a co-worker is having a hard time, don't force them into something they're not comfortable with. Don't belittle or dismiss how they feel, avoid assumptions and honor confidentiality.
5. Know your limits
Don't try to diagnose or make decisions for them – that's where professional help plays an important role. Be there to offer support when they need help.
6. Practical help
Ask if there is anything practical that you can help with. When a person is suffering, even the thought of seeking support can be a daunting task. Helping them with some hands-on support can take the pressure off and allow them to get help faster. Help them write down questions or problems they want to address (e.g., at work, at home, with a doctor or counselor, etc.).
7. Stay in touch
Make an appointment to reconnect to help them feel supported and less lonely. Discover different ways to connect that work for both of you, such as making a phone call or getting a (virtual) tea/coffee.
