How do I resolve Quickbooks payroll error 15311?

ContentsOverview of Quickbooks Error 15311Factors leading to occurrence of Quickbooks errorSign of errorQuickbooks Update Error 15311 methods of resolutionMethod 1:Download digital signatureMethod 2:Uninstall Quickbooks Desktop related entriesMethod 3:Check Internet Explorer settingsConclusion

Facing Quickbooks error 15311 and not sure how to fix it? This article will help you. This guide will help you get rid of the error in no time. Quickbooks error 15311 is a runtime error that you may encounter while installing the program on the system. Read the article till the end to know how to fix the error.

Preview of Quickbooks Error 15311

This is a payroll update error and the error prompt says "Quickbooks update cannot be completed successfully". Usually, a user encounters an error while trying to start the system or shutting down the windows. The error can occur due to different reasons, such as improper installation of the Quickbooks app or corrupt Quickbooks files.

Factors leading to the occurrence of a Quickbooks error

Below we have mentioned a list of all the reasons why you may face the Quickbooks Error 15311. Read the list to know the source of the error.

• Failed or incomplete installation of the Quickbooks application
• There are chances that your system is affected by virus or malware.
• If you deleted the Windows file by mistake or if you are deliberately deleted by the malware.
• Apart from this, if Quickbooks files are corrupted then you may face the error.
• The Windows registry file is damaged.

Error sign

To identify the error, you need to know what signs to look for in the system. Here are all the symptoms you may notice in your system when the system encounters an error.

• Active program on windows hangs.
• Quickbooks may crash with Quickbooks Payroll update error 15311 appearing.
• Then this error code prompt will appear on the screen.
• Your Windows operating system has started to respond slowly to inputs.
• User faces that the system has started to freeze frequently.

Quickbooks Update Error 15311 resolution methods

Method 1:Download the digital signature

The very first method that we suggest you try is to download and install a digital certificate. Now follow the steps mentioned below:

• To get started, you need to click on the Windows key on the keyboard, then in the search box type QBW32.exe.
• If you can't see the file, click the option to show more results.
• When done, you need to find the system icon and click on it.
• Find the QBW.exe file, then right-click on the QBW3.exe filenames. From the menu that appears on the screen, choose the Properties option.
• Now you need to click on the digital signature option and also make sure that you have checked the option for intuit. inc.
• After that check the details option and click on it.
• When done, click the option to view the certificate, then click the option to download the certificate.
• Also keep clicking on the next option until the finish option appears on the screen.
• Click the Finish option and then restart the system.
• Check if you still encounter the error.

Method 2:Uninstall Quickbooks Desktop-related entries

Now, the next suggested method is to remove all Quickbooks desktop related entries. Here are the steps you need to follow mentioned below to complete the process.

• First, you will need to move the cursor to the left side of your screen where you can find the Windows icon or Start menu. You will then need to right-click on the file and then the start context menu will open on the screen.
• You need to click on the programs option for the menu now.
• Now in the window look for error code 15311.
• Now find the entry related to Quickbooks and click on it. Choose the option to uninstall or change the entry.
• Then complete the uninstallation process by following all the steps that appear on the system.

Method 3:Check Internet Explorer settings

It is possible that you are encountering the error due to misconfiguration of Internet Explorer settings on the system. So you can double-check to make sure the settings are configured correctly. Follow the steps one by one mentioned below.

• First, you will need to check the system date and time.
• To do this, you need to double click on the time display and then change the time and date. Only do this if necessary.
• After that, you need to click on the time zone option and make sure you have selected the correct time zone.
• Once done, you will need to verify the strength of the encryption.
• You will need to visit the official Intuit website after that. Now press the Alt key on the keyboard and the menu bar will appear on the screen.
• Click on the given file option and then go to properties.
• Then you need to check the number under connection as well as the encryption of the phrase bits.
• Now to update the settings in the window you will need to use local tools and then access the internet option.
• Once done, you will need to select all temporary files present and then press the Delete key to delete all files.
• Now you need to click on connection options, and below that you need to click on LAN settings option.
• Also, for the auto-detect settings option, you need to check the box.
• You will also need to make sure the proxy server option is empty, then click on the advanced option, then check the box for SSL 2.0 and SSL 3.0.
• When this is done, you now need to verify the certificate and then also uncheck the box next to that.
• Then click on the advanced option and then check if you have unchecked the option for TSL 2.0. If you haven't, you will have to. Save the changes made, then check if you encounter the same error.

To conclude

So here are some of the suggested methods which you can use to fix Quickbooks Error 15311, you can also fix QuickBooks Error 12007. We have tried to provide you with all the knowledge related to the error and we hope these methods help you to correct the error. If the error still persists, you can seek help from an expert. I hope you found the article useful.